Accommodation Booking Terms & Conditions

Please ensure you read and understand the following terms & conditions.

Payment of deposit constitutes acceptance of these terms & conditions which cannot be altered without request made to Silver Birches via email or in writing. Please ensure you read all information forwarded with booking confirmation to your nominated email address.

  1. Bookings are not considered confirmed until a 50% deposit has been received via :

    Direct deposit – Details for bank deposit will be forwarded to guests upon acceptance of booking. · Credit card – Payment is accepted by Visa or Mastercard.

    Upon receiving or processing of deposit a confirmation will be sent to the issued email address as confirmation of booking & receipt of payment. If this confirmation is not received, it is the responsibility of the guest to inform Silver Birches to ensure confirmation of booking & receipt of payment.

    All directions, property inclusions & exclusions and personalised information is contained within the emailed booking confirmations. It is assumed that guests will thoroughly read all information sent to them. Silver Birches takes NO responsibility for guests not reading the information sent and for not being aware of declared exclusions or important information.

  2. Deposits are payable within 2 days of booking unless otherwise stipulated in booking confirmation. If guests require amendments to this policy it is their responsibility to contact Silver Birches via email or in writing. Failure to make contact or pay deposit allows Silver Birches the right to re-book the property.

    Balance of payment is payable at least 7 days prior to arrival via direct deposit or credit card

  3. Cancellation policies are outlined upon acceptance of booking and are :
    We offer a deposit refund (minus booking fee & administration fee as outlined below) if cancellation is made 45 days or more before the booking date.

    If a cancellation is made between 7 - 45 days, you are entitled to transfer your booking to a later date within the next 12 months in an off-peak period. The replacement booking must equate to the same monetary value as the cancelled booking or Silver Birches is entitled to claim 50% of the booking difference per night. The booking can only be transferred to the same property.

    If a cancellation is made 7 days prior to arrival, all payment is forfeited.

    All bookings which require a refund will incur a $25 administration fee and forfeit of the $16 non-refundable booking fee. + If you have booked via a 3rd party booking site such as Stayz.com, Booking.com etc. their cancellation policy will override this. Please ensure you are familiar with the policy you have agreed to at the time of booking.

    All cancellations must be received in writing via email to be applied.

  4. The number of occupants shall not exceed the agreed number at time of arrival. Any extra guests than agreed upon at time of booking must be declared at least 5 days prior to arrival, and payment must be made accordingly. If the number of guests exceeds agreed numbers Silver Birches reserves the right to gain immediate possession of the property with no refund.

  5. Standard check-in time is from 2pm on date of arrival. Check-out time is 10am on date of departure. Failure to depart by 10am without prior arrangement of late check-out will incur a fee of $25 per hour.

  6. Silver Birches requires the holding of credit card details (if CC details have not been provided prior) as security for damage, excess cleaning costs & extra charges incurred as outlined below. A $500 pre-authorisation will be activated on the morning of arrival and will be deactivated 7 days after departure if no funds are required to be retained for cleaning or damage.

    Payment of deposit constitutes agreement that the provided credit card can be used to re-claim costs involved with issues at the booked accommodation -

    Accommodation is to be left in the condition in which it was found in relation to building, asset, grounds & cleanliness. This includes furniture & fittings being returned their original position.

    Credit card details will be held and charges will be processed relevant to the incident if :

    Building, asset or grounds are damaged and deemed in need of repair or replacement. If guests believe building, asset or grounds to be damaged upon arrival, it is their responsibility to inform Silver Birches immediately to avoid incurring costs related to this damage.

    Extra charges may be incurred if moved furniture is not replaced on departure due to the inclusion of extra staff for OH&S reasons.

    Excess cleaning is necessary beyond what would be considered reasonable inclusive of dry cleaning in relation to pet hair, deep cleaning of mattresses & the removal of cigarette smells (all properties are strictly non-smoking).

    Guests fail to depart by 10am on departure date without prior arrangement of late check-out (as outlined in 5).

  7. Pets are not allowed inside the house at any time.

    Please do not wash dog blankets in the properties machine. We are pretty sure the next guests will not appreciate your dogs hair in the cycle with their babies clothes.

    Owners are responsible for removing any mess in gardens upon vacating the property. Please respect our housekeepers & future guests by cleaning up your dogs mess - no-one else should have to and I'm sure you agree.

    Please ensure your dogs do not claw at fly screens. Any claw holes in screens will require full replacement at the guests expense.

    Failure to comply with regulations could incur additional charges and may result in eviction from the property with no refund

  8. Silver Birches takes no responsibility for personal property left at the accommodation during or on departure of guest’s stay, however we will endeavour to return items found left on premises. If items are left at a property, we require the guest to please:

    Contact Silver Birches immediately with details & location of the item. Items are held for a maximum of 2 weeks and will then be donated to charity.

  9. Silver Birches takes no responsibility for bookings taken via phone or internet without prior inspection of the property.

    Guests must be aware that as all our properties are in country or bush settings there is always a risk of bugs, spiders, snakes & bats being within the vicinity of the property. Although all care is taken to avoid their entry to the property, and prompt removal will be undertaken, standard cancellation policies will still apply should the guests simply disapprove of bugs & animals.

  10. Upon payment of deposit and acceptance of terms & conditions, guests agree to respect the privacy and right to quiet of neighbours and other guests. Guests agree to behave in an orderly conduct and take full responsibility for their actions, behaviour and any incidents which may occur during their stay. Silver Birches takes no responsibility for injury or incident caused by irresponsible or disorderly behaviour or conduct.

  11. Guests understand that individual property owners may have their own set of terms & conditions which the guest agrees to abide by or discuss directly with the property owner.

  12. All information and photos included in this website were accurate at time of creation. Although care is taken, Silver Birches takes no responsibility for changes to property, pricing or facility which may have occurred. All bookings are made in good faith, Silver Birches takes no responsibility for any issues which may arise directly between guests and property owners.

  13. Some Silver Birches properties have a pool on-site or are located in close proximity to rivers & dams. Although all pools have approved fencing there are always risks involved around water for children & adults. The local rivers are not fenced and pose great risks to children when unattended. Silver Birches & the individual property owners take NO RESPONSIBILITY for any incidents occurring in or around the water. We are immensely concerned for children's safety, please use caution around water and never leave children unattended. The onus of responsibility of guests around water lies 100% on the person making the booking.

  14. In the event of a natural disaster interrupting your ability to remain safely at your accommodation or arrive at your destination, Silver Birches will issue full refunds minus the non-refundable booking fee. Refunds will not be issued if your property resides in an area deemed safe and if your travelling path is unrestricted.

    In the event of a declared 'CODE RED' day impeding travel to the area, Silver birches agrees to refund payment made for the day that travel is not recommended. It is anticipated that if the following day offers downgraded warnings or restrictions, the booking will continue as normal. Alternatively, if guest's do not wish to travel the following day on their own account, Silver Birches agrees to offer a transfer of dates for the same length stay at a later date.

    In the event of a declared 'CODE RED' day while guests are in attendance, Silver Birches agrees to offer a refund of the remaining stay if a guest feels they do not wish to stay in the region.

    Silver Birches takes no responsibility for the safety & wellbeing of guests while in residence at the time of any natural disasters or events. Silver Birches will however endeavor to provide as much communication and local information to guests as possible. It is 100% the guest's responsibility to make all decisions & choices regarding their safety and plans.

    Silver Birches will not offer any refunds or transfers for any other inconvenient weather - such as rain, lack of snow, heat without fire warnings, wind etc.